Frequently Asked Questions
Everything you need to know about furnishing your home with Hauser Stores.
What is the standard delivery time for furniture orders?
Most in-stock items are processed within 2-3 business days. Depending on your location, standard shipping typically takes 5-10 business days. Large furniture pieces requiring white-glove delivery may take up to 3 weeks.
What is your return policy for home decor and furniture?
We offer a 30-day return window for most items. Products must be in their original packaging and unassembled. Please note that a restocking fee may apply to large furniture returns, and shipping costs are non-refundable.
Do you offer professional assembly services?
Yes, we offer a White Glove Delivery & Assembly service for an additional fee. This includes room-of-choice placement, full assembly of your furniture, and removal of all packaging materials.
How can I track my order status?
Once your order ships, you will receive an email with a tracking number and a link to our carrier's portal. For large freight shipments, the carrier will contact you directly to schedule a specific delivery window.
Are the colors on the website accurate to the real product?
While we strive for high-resolution accuracy, colors may vary slightly due to studio lighting and individual monitor settings. We recommend ordering fabric swatches if you are trying to match a specific color palette.
What payment methods do you accept?
Hauser Stores accepts all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options through Affirm to help you budget for larger home investments.